What an Airbnb welcome guide should do
The best Airbnb welcome guides reduce uncertainty. Guests should be able to open one link and understand how to arrive, how to get in, how to use the home, where to eat, and what to do if something goes wrong.
For self-managed hosts, the guide should reduce repeat messages. For destination-led hosts, it should also help guests feel the stay is curated and worth the rate they paid.
The core sections
- Arrival and parking: exact route notes, gate details, parking spaces, landmarks, and what not to block.
- Access and check-in: lockbox, smart lock, host handoff, backup plan, check-in window, and checkout time.
- WiFi and essentials: network name, password, heating, air conditioning, bins, appliances, and quirks.
- House rules: no smoking, pets, quiet hours, parties, checkout tasks, and waste handling.
- Local guide: groceries, coffee, restaurants, walks, beaches, transport, taxis, and rainy-day ideas.
- Safety and contacts: emergency number, host backup, local pharmacy, hospital, repair contacts, and property-specific warnings.
Digital guide vs PDF welcome book
A PDF is better than nothing, but it is awkward on a phone, hard to update, and usually buried in a message thread. A digital welcome guide gives guests a link they can bookmark, search, tap, and use on arrival.
The Destination Guide tier goes further with map pins, directions links, booking links, a property gallery, and language-ready structure for international guests.
Which Welcomly tier fits?
The Guest Guide
Best for self-managed hosts who want smoother arrivals, fewer repeat questions, and a professional link to send before check-in.
The Destination Guide
Best for premium stays where local recommendations, maps, gallery, links, and a richer sense of place improve the guest experience.