What an Airbnb welcome guide should do
The best Airbnb welcome guides reduce uncertainty. Guests should be able to open one link and understand how to arrive, how to get in, how to use the home, where to eat, and what to do if something goes wrong.
For self-managed hosts, the guide should reduce repeat messages and make the arrival feel calm, obvious, and cared for.
The core sections
- Arrival and parking: exact route notes, gate details, parking spaces, landmarks, and what not to block.
- Access and check-in: lockbox, smart lock, host handoff, backup plan, check-in window, and checkout time.
- WiFi and essentials: network name, password, heating, air conditioning, bins, appliances, and quirks.
- House rules: no smoking, pets, quiet hours, parties, checkout tasks, and waste handling.
- Local guide: groceries, coffee, restaurants, walks, beaches, transport, taxis, and rainy-day ideas.
- Safety and contacts: emergency number, host backup, local pharmacy, hospital, repair contacts, and property-specific warnings.
Digital guide vs PDF welcome book
A PDF is better than nothing, but it is awkward on a phone, hard to update, and usually buried in a message thread. A digital welcome guide gives guests a link they can bookmark, search, tap, and use on arrival.
Welcomly currently starts with The Guest Guide because it solves the most common host pain first: practical questions that repeat every stay.
How The Guest Guide fits
The Guest Guide
Best for self-managed hosts who want smoother arrivals, fewer repeat questions, and a professional link to send before check-in.
Focused by design
One guide, one clear job: make the stay easier from arrival to checkout, without asking hosts to compare packages or build anything themselves.