House Manual

The Airbnb house manual should answer the questions guests ask twice

A house manual is the practical part of your welcome guide. It tells guests how the home works, what to avoid, and what to do before checkout.

What belongs in the house manual

The house manual should be direct and easy to scan. Guests usually open it when they are trying to do something: turn on heat, find the WiFi, dispose of rubbish, use the coffee machine, or check out properly.

  • WiFi network, password, and router location.
  • Heating, cooling, fireplace, fan, and thermostat instructions.
  • Kitchen appliances, coffee machine, dishwasher, washer, dryer, and any quirks.
  • Bins, recycling, collection days, and where rubbish should go.
  • Parking, gates, access codes, and quiet hours.
  • Checkout steps: dishes, keys, towels, windows, heating, bins, and timing.

Write it like a host, not a warning sign

Rules matter, but tone matters too. "Please keep noise low after 10pm; sound carries to our neighbours" is better than "No noise after 10pm." The best house manuals prevent problems without making the guest feel policed.

Why digital helps

A digital manual can be updated the moment a code changes. It can also link to appliance manuals, maps, restaurants, taxis, emergency contacts, and checkout reminders.

Welcomly separates the practical manual from the local guide, so guests can find urgent answers quickly while still enjoying curated recommendations when they are planning.

Give guests the manual they need.

Start with The Guest Guide for a practical, mobile-first house manual and welcome site.

Start Tier 1 intake